FREQUENTLY ASKED QUESTIONS
Have a question? or maybe you’re just a bit confused. Have a look below for our most frequently asked questions.
The only thing you need to do is click the Book a cleaner button, enter your details (name, address, phone number, cleaning service type), and within 2 hours we will confirm with you. Moreover,within one business day, we’ll confirm the appointment time and date. We can also be reached by:
- Phone: 1300 158 074
- Email: info@aucleaninggroup.com.au
- Chat: WhatsApp
Our flat-rate cleans are calculated according to the number of bedrooms and bathrooms in your home. Furthermore, all living areas, dining areas, and kitchen areas will be sparkling clean!
The other rooms such as the study, theatre, or home office are considered bedrooms.
We do accept keys from customers.
However, for more convenience and security, we recommend using a key lock box. Alternatively, you can leave the key and let us know in the booking details.
When you book a cleaning with us, you can add a note with your entry details. You can update your entry details in your dashboard if you already have an existing booking.We are committed to your happiness through our Happiness Guarantee. We will work with you to resolve any concerns you may have about our cleaning service.
Here’s how it works:
If you have any concerns or issues after your cleaning, please give us a call within 48 hours.
A photo of the concerned area may be required before a revisit or refund is issued.
A 48-hour grace period is given for move-in and move-out cleanings.
In the following business days, we will reschedule the cleaning at no additional cost to you. Upon returning to your home, our team will address your concerns. Re-cleans must be completed within 7 business days of the last service in order to be eligible for credit or refund.
In the event you still have concerns after the re-cleaning, we will review your issues once again and if we are unable to address your concerns, we will offer you a credit or a refund.
We aim to ensure that everyone’s appointments are handled by the best cleaning staff available. It takes us some time to discover the ideal home cleaning professional for you. This is why we require 24 hours notice for all cancellations. Cancellations made on the day of your appointment will incur a $50 fee. Furthermore, we impose a 10% late payment fee after seven days. Moreover we charge 10% after 7 days of late payment.
It all depends on the condition of your home! But as a baseline take the number of bedrooms you have and turn that into hours. Ex. 3 Bedrooms = 3 hours.
There is no doubt about it! It’s your choice whether to stay around or go out and take advantage of your free time. Just leave us a key and we’ll get your house cleaned!
We don’t offer cleaning of Chandeliers, Light Bulbs, Bio-hazards(Asbestos, hazardous chemical, etc..), Hoarding, Animal Waste, Putting away dishes, Large furniture moving, and Large scale trash disposal.
A deep clean is the best way to make your house look it’s very best.
Think of a house that is spotless from top to bottom, every room neat and tidy with nothing left out; if that sounds like a dream, MaidForYou can help you achieve that dream! We guarantee A++ cleaning results that leave no ‘missed spots’ in your home after our deep cleaning services. Thanks to our pro team of trusted and dedicated cleaners, with Au Cleaning Group, customers can expect nothing short of top-quality service from beginning to end.
What is our deep cleaning service?
Deep cleaning is a process that ensures a thorough, top-to-bottom cleaning of a house or business. Cleanliness, tidiness, and sterilisation are ensured at every step. Unlike regular cleaning services, deep cleaning takes up to 3-4 hours (with a professional cleaning team), depending on the size of the house and the number of bedrooms. We typically spend between 60 and 90 minutes cleaning each bedroom at Au Cleaning Group. Additionally, deep cleaning includes tasks such as removing cobwebs, dusting doors and door frames, wiping cabinet doors, etc.
Deep cleaning is definitely something the experts recommend if you’ve never done it before. There are many benefits to living in a clean and sanitary home or office, and less to do with aesthetic appeal.
Definitely! We train our cleaning teams on how to treat dogs, cats, and other pets. Love, respect, and care are what we know how to do for them. Our cleaning services are pet-friendly.
Please make sure our cleaning teams have access to parking when booking your cleaning service.
Including Sydney’s CBD, North Sydney, Surry Hills, Chippendale, Ultimo, Glebe, Kings Cross, and Redfern.
It can be difficult to find parking.
Your cleaning crew arrives well prepared with a cleaning caddy, chemicals, and other supplies. As a result, it is not practical for them to walk vast distances to clean your property.
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If parking is required, we will add this cost to the booking if it needs to be paid for in advance.
Prior to our arrival, we will confirm this with you.
All you have to do is click book now, enter your relevant details and within 2 hours we will get back to you. We always reply on the same business day confirming the appointment. Moreover you can always call us on +61 1300 158 074, dorp us an email at info@aucleaninggroup.com.au, or WhatsApp us.
Yes, we are! Please email us at info@aucleaninggroup.com.au if you need proof of insurance. We will gladly provide it.
When it comes to situations like the end of a lease cleaning or deep cleaning, it is usually necessary to pay a down payment in advance.
The cleaning detergents we use are 100% eco-friendly, so your home or office will be left without any harmful residue. Our cleaning materials are eco-friendly for Humens, animals, and food.
In most cases, we can remove the paint, however, if timber or stone surfaces are at risk of damage, we cannot. Prior to booking, make sure all surfaces are in good condition.
Have a question? or maybe you’re just a bit confused. Have a look below for our most frequently asked questions. If you still have questions simply email us at info@aucleaninggroup.com.au, give us a call at +61 1300 158 074, or WhatsApp us.
